FAQ

1. How to order:

To place an order:

  • Finish adding items to your cart
  • You will be transferred to our Customer Information Page.

  • You will be prompted to enter: Email address, Name, Address...
  • If you have a valid discount code, you may enter it in the " Discount" field located on the right side of the screen. Be sure to click on the "Apply" button
  • Continue by clicking “Continue to Shipping Method” button.
  • Please make sure you have input the delivery address correctly (if different from your billing address.)

  • Once everything is completed, click on “Continue on to Payment Method” click on the "Complete Order" button.

 

  • You will be brought to a screen that provides an order summary together with an on-screen order confirmation. 

Any questions, please feel free to contact our customer service at support@begears.com

2. About Payment Method

  • When you place an order with Paypal you will be redirected to the PayPal payment page
  • Confirm your payment by logging in with your PayPal username and password:


  • You may still check out even without a PayPal account.
  • Please click on "Pay with Debit/Credit Card"
  • you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal

Credit/Debit Card

  • The cards we support: Visa Card, Master Card, JCB, Maestro.
  • Please see how to make your payment by Credit Card on Oshoplive.com as bellow:
  • After you choose Credit Card as your payment method on the payment method page, click "Complet Order "
  • Then you will be led to a page requesting your card details
  • Enter your card number and other required information
  • Follow the instruction on the screen to complete your payment

3. When can I receive package after the payment?

Processing Time:

  • After we receive your order, we have Quality Control checks and tests in order to ensure products' quality prior to shipment.
  • The processing time will be scheduled within 1-3 business days.


4. What shipping method Begears use?

Begears partners with major international shipping companies such as DHL, UPS, ePacket,
AESS and EMS to offer.

  • DHL:6-13 Days 
  • UPS:6-13 Days 
  • ePacket:12-20 Days 
  • AESS:19-39 Days 
  • EMS:12-21Days 

5. Shipping Charge

The Shipping is calculated based on the product and your region when you check out.

6. How to track my order?

Once the order is placed, our system will send you an email about the order details. 

7. What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

8. Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our company uses credit card processor for a reliable and secure internet payment gateway.